Support

At Cleartech Communications, we’re committed to providing exceptional support to keep your business running smoothly. Whether you need technical assistance, have a service query, or require urgent support, our team is ready to help.

Support

Technical

BIlling

Sales/Queries

Frequently Asked Questions

Find answers to common questions about our telecom services, support, and solutions. If you need further assistance, feel free to contact us via the contact form, email or by phone.

Can I transfer my telephone numbers?

Our team will take care of the process and make it as easy as possible. You may need to advise your previous provider and our Provisioning Team may ask you to complete a Letter of Authority (LOA) form on letter headed paper. We will then make the request and keep you updated with the progress.

Do you do on-site installation?

Yes, with a team of dedicated engineers covering the UK we provide site survey along with installation of infrastructure and hardware. Our engineers will assist you during the survey to highlight specific requirements or improvements to the suggested package.

How long will my installation take?

Installation timeframes depend upon the proposed solution, generally we complete your installation in a day with full training provided face to face with your staff.

What if I have trouble with my service?

You can raise a support ticket via email, or from the technical support form 24/7, connecting you with our experienced support team. If the issue cannot be resolved remotely then our engineers are on-hand to visit your site and rectify the problem.

Do you provide hardware?

Yes, Cleartech Communications supply all hardware included in your bespoke package, from routers to computers and IP phones we aim to provide a bespoke solution tailored to your requirements.

What if I decide to expand my business?

All our solutions are sold with available expansion, we can add licences and hardware to existing installations to deliver the solution that best suits your needs.

You’re replacing my existing service, will this affect my current network?

Cleartech will ask for your existing IT company’s details prior to installation to see if there is anything specific set up on your IT Network that we need to be aware of. This could be VPNs, port forwarding etc. Once identified Cleartech can take consideration of your existing network profile. If you do not have an IT Company already, we can support you with this.

Who supports me with billing enquiries?

Our team are always on hand to help with any questions, no matter how big or small. You can use our support portal and we always aim to respond within 24 hours or alternatively you can call us if you need a quicker response.

Get in touch with us

Fill out the form below with your details, and we’ll get back to you as soon as possible!

Rather Call Direct?

01204 358045

sales@cleartechcomms.co.uk

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Support

Support

We’re Here to Help

Frequently Asked Questions

Get in touch with us

01204 358045

sales@cleartechcomms.co.uk

Subscribe to Our Newsletter